Account Deletion
Warning: Account deletion is permanent and cannot be undone. Your chat history and preferences will be permanently erased, and your credit balance will be removed. Credits you bought with money and have not used can be refunded to your original payment method: write to support@theratalk.in before you delete your account. Gift and promotional credits cannot be refunded.
How to Delete Your Account (Mobile App)
If you are using the TheraTalk mobile application, you can delete your account directly from your profile:
- Open the TheraTalk app and log in.
- On the Home screen, tap your profile picture to open your profile.
- Tap Delete account.
- Follow the on-screen instructions to confirm your identity and permanently delete your account.
Manual Deletion Request
If you no longer have access to the app or your account, you can submit a manual deletion request. Please email our support team and include the mobile number registered to your TheraTalk account:
Please use the subject line "Account Deletion Request". We may ask for additional information to verify your identity before processing the deletion.
Data Retention Policies
Upon successful deletion, all your personal identifying data is removed from our active databases. However, we may retain certain anonymized, non-identifying information for legal, security, and administrative purposes in accordance with our Privacy Policy.